As a help desk manager or help desk administrator you know how hard is to find the best help desk software that fits your needs, and budget. You also know that every good help desk system start with a good help desk software – I guess that’s the reason you are here. No, I am not selling you anything, nor I’m affiliated with any help desk software, I’m just a help desk guy that’s been in the process of creating help desk systems, and from that experience I know the hardest part of the process is finding the best software that fits the need, and budget. That is the purpose of this website, make this process easier for you by centralizing and categorizing all help desk applications either commercial, open source or free, so you have a wide range of choices, and be able to choose the best help desk software for your organization.

here is another help desk application that has little information about the application itself on their website ( no live hands-on DEMO, they have a bunch of DEMO videos that take awhile to load, but if the software is 100% web based, why not have a live DEMO?? ) anyways, the only thing that motivated me to write this short …

Here is another help desk software I stumbled upon while looking for help desk software to review on. it is called Help Desk Authority from ScriptLogic. there is no demo or screenshots of the  software on their website, but it seems to me that this software is similar to Numara Trackit – a server/client software, with a web based access …

Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open source projects. Kayako offer two …

PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for example, if a person working …

DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to installed and manage the software …